Frequently Asked Questions
Who can I contact for guidance on finding the perfect fit?
Our fitting experts are available to assist you. You can contact them through by emailing customer support.
What is the timeframe for initiating a return or exchange?
You have 30 Days from the delivery date to initiate the return or exchange.
Will I be notified once my return, exchange?
Yes, you will receive an email notification once your return, exchange, has been processed.
What if I found the color slightly different in the received item?
The colours of the original product may slightly vary from what you see on your screen due to photographic lighting and difference screen calibrations.
You can still email us your concern along with the images for further clarification.
Can I make a change after I’ve placed my order?
Changes can be made to an order within the initial 24 hours, as your order is customized and will crafted as per your provided measurements so once its pattern has been crafted we will not be eligible to cancel it, however, you can contact customer service to confirm your order’s status.
Where can I look for information on the order I placed?
Your complete order details, including the price of each item, order number, and shipping charges, will be sent to you via email.
Do you ship orders worldwide?
We ship worldwide for further queries, contact us at [email protected].
Is ordering online secure?
To ensure your order is secure and privacy is protected, we use SSL (Secure Socket Layer) that provides end-to-end encryption.
How will I know if my order has been received?
After placing your order, you will receive an email confirmation within a few minutes.
What If I Have Any Problem After Receiving My Order?
If you have any problem with your order, immediately contact our Customer Service Team to brief you on your issues. Visit our return and exchange policy page for more information.
How Can I Track My Order?
Once your order is dispatched, you will be notified of the tracking details through an email.
How Can I Receive My Refunds In Case Of Returns?
You will receive the refund through the original form of payment. Refund processing times take up to 3 business days, depending on your original payment method.
What Courier Service do you all Use?
We use the services of FedEx, DHL, Sky Net or UPS to ship our products.
How can I contact Hitleatherjackets.com if I have any more questions?
You can contact our Customer Care Department at [email protected]
Still have questions?
Email US: [email protected]
